Team members

Purpose

The estimated duration of this phase is 28 hours. During the go-live and support phase, the following team members are required.

 

Team member	Estimated Time Commitment
SAP Business One Project Manager	16 hours
SAP Business One Consultant	28 hours
SAP Business One Account Manager	6 hours
Client Project Manager	8 hours
Client IT Administrator	18 hours
Client Lead – Accounting	6 hours
Client Lead – Sales	6 hours
Client Lead – Operations	6 hours
Client Lead – Purchasing	6 hours
Client Lead – Logistics	6 hours
Client Lead - HR	6 hours
Client Executive Steering Committee (if applicable)	6 hours

 

The SAP Business One project manager and consultants are responsible for initial on-site support and coordination of support escalations.

 

The client project manager and the client IT administrator assist the SAP Business One team in its support efforts. The client IT administrator executes all administrative tasks and gradually takes ownership of all support activities and procedures.

 

The client functional leads monitor that the SAP Business One system is used properly and consistently by end-users. As key users, client functional leads also have to be available to answer general usability questions and provide first-level functional support.

 

The entire team should participate in the “Review and Optimization Conference”.